Returns

Return Policy

To request a return, please ensure you meet the following conditions:

You can return any item within thirty (30) days from the delivery date of your order.

For online orders, LARUSMIANI will refund the full amount of the product, provided the item is returned new and unworn, in its original packaging with all accessories (boxes, packaging, tags, booklets, etc.), and accompanied by a copy of the receipt, the return receipt, and an intact security tag. Worn, used, altered, or damaged items will be rejected, and a refund will not be issued.

  • The package can only be returned from the original shipping country.
  • Products must be returned in the original LARUSMIANI box you received. If you no longer have the original box, you must email us the exact dimensions of the alternative box used and attach a picture of the sealed package before shipping.
  • This policy applies exclusively to products purchased online at larusmiani.com and not in physical LARUSMIANI stores.

Please note that, in accordance with our General Terms and Conditions of Sale, certain categories of products, such as personalized items, cannot be returned.

 

Returning a Damaged Product

All e-commerce orders are shipped in a LARUSMIANI branded box sealed with LARUSMIANI branded adhesive tape. If you receive a damaged product, we kindly ask you to proceed as follows:

  • If the outer packaging is damaged: Accept the package "with reservation" and provide photos of both the damaged closed package and the damaged product inside.
  • If the outer packaging is intact but the product is damaged: Provide a photo of the damaged product.

 

Return Procedure (Change of Mind)

If you change your mind, you can return your order within thirty (30) days from the delivery date.

Before requesting a return, please ensure the products comply with our Return Conditions. LARUSMIANI does not offer direct exchanges for products purchased online.

To start the process, please follow these steps:

  1. Request the return: Send an email to customer.service@larusmiani.it, indicating the order number you wish to return and the reason. Important: If you need the package to be picked up at a different address than the original delivery one (the new address must be in the same country), you must communicate this immediately in this email.
  2. Wait for the label and pickup: The LARUSMIANI Customer Service will process your request and email you the shipping label.
    • For Non-EU and USA orders: Customer Service will also send you a proforma invoice. You must print 4 copies of this invoice: place 1 copy inside the package and hand the remaining 3 copies to the courier.
    • Along with the label creation, we will automatically schedule the package pickup at the order address (or the new one provided). The courier will pick it up within the following 2 days.
  3. Prepare the package: Place the items you wish to return in the original order box. Ensure the products still have all original packaging and tags intact. Close and seal the box securely.
    • Please note: If you no longer have the original box, we ask you to take a picture of the alternative package while preparing it and email it to us before shipping.
  4. Attach the label: Print the received shipping label and attach it to the outside of the box, making sure to completely cover any previous shipping labels and delivery information.
  5. Hand over to the courier: Ensure you are available to hand the package to the courier on the scheduled days. If you are unavailable, you will need to contact the courier directly to arrange a new pickup on your own.

Items received as gifts and purchased exclusively online can be returned by contacting the person who sent you the gift or, if you prefer, directly through our Customer Service at customer.service@larusmiani.it.

Refund Times

Once we receive your returned items, and after verification and validation by our Quality Department, we will process your refund within a maximum of 30 days. The exact processing time will depend on your bank's procedures.

The refund will be issued as soon as possible after the return is accepted, directly to the credit card or PayPal account used for the original purchase, and in the same currency.

LARUSMIANI reserves the right to refuse, at its discretion, any returned item that does not meet the conditions defined above. You will always receive a confirmation email once your return is accepted.